Getting Started is Easy

How It Works

Choose your service below to see exactly how we'll transform your insurance agency or CPA practice. From dedicated VAs to AI-powered tools, getting started is simple.

Select a service below to view how it works

6-Step Onboarding • 7–10 Days to Productivity

Seamless Onboarding for Your Insurance Agency

We make it simple, secure, and fast to get started with dedicated virtual assistants who specialize in insurance agency workflows. Our process typically takes 7–10 days from initial call to full productivity.

Step 1
Day 1

Schedule a Free Discovery Call

Click the "Schedule a Call" button in the top right of our site. During our 30–45 minute call, we discuss your agency's needs and create a customized plan.

Discuss your agency's specific pain points and goals
Review your current workload and processes
Analyze sample tasks to identify safe delegation opportunities
Finalize a customized task list (policy updates, renewals, data entry, etc.)
Step 2
Days 2–3

Team Matching & Assignment

Based on your needs, we match you with pre-vetted, insurance-experienced virtual assistants with relevant AMS and carrier system expertise.

Assign dedicated team member(s) with relevant skills
AMS360, Applied Epic, HawkSoft familiarity
Dedicated Account Manager as your single point of contact
Performance oversight and escalation support
Step 3
Days 4–5

Secure System Setup & Access

We prioritize data security and compliance (HIPAA/GDPR-level standards). All work occurs from secure US IP locations for compliance and data protection.

Collect credentials via secure, encrypted channels
US-based remote desktops/virtual environments
Test all connections and workflows together
Initial training on your SOPs and guidelines
Step 4
Days 5–6

Dashboard Activation

Gain full visibility and control through your secure eDesk dashboard with real-time activity logs and detailed productivity reports.

View assigned team members and availability
Monitor real-time activity logs
Generate productivity reports and time tracking
Track ROI from day one
Step 5
Starts Day 7

Risk-Free Trial Period

We begin processing your tasks with a no-risk trial (typically 1–2 weeks). Start small with 2–5 high-impact tasks to refine workflows before scaling.

No-risk trial with zero commitment
Daily/weekly check-ins for feedback
Refine workflows before full task list
Experience the value firsthand
Step 6
After Trial

Full Service & Flexible Billing

Transition to paid service with simple, predictable billing. Cancel anytime with no long-term contracts, and scale hours up or down as your agency grows.

One month prepaid—simple and predictable
Cancel anytime, no penalties
Regular check-ins and performance reviews
100% satisfaction focus with free adjustments

Why Agencies Choose X Assure VA

US-Based & Secure

Remote work from secure US IPs for compliance and data protection

Insurance-Specialized

Team trained on common AMS and carrier systems

Transparent Dashboard

Real-time visibility into all tasks and activities

Fast Onboarding

7–10 days from initial call to full productivity

Ready to Reclaim Your Time?

Schedule a free discovery call today—we'll handle the rest.

Common Questions

Frequently Asked Questions

How long does the onboarding process take?

For VA Services, typically 2-3 weeks from initial consultation to your VA starting work. AI Receptionist and AI Suite tools can be live in as little as 24-48 hours.

What if I'm not satisfied with my VA?

We offer a satisfaction guarantee. If your VA isn't the right fit within the first 30 days, we'll match you with a new candidate at no additional cost.

Can I use multiple services together?

Absolutely! Many agencies combine VA Services with our AI tools. VA customers get a 20% discount on AI Suite and AI Receptionist services.

What hours do VAs work?

VAs typically work during your business hours. We coordinate schedules to ensure coverage when you need it most. AI Receptionist provides 24/7 coverage.

Explore the X Assure Suite

Everything your agency needs — human expertise, AI tools, and intelligent automation.

Choose human support, self-service AI, or both — your agency, your way.

Product 1 of 4

Insurance-Trained Virtual Assistants

Expert support across all lines of business

5

Service Lines

50+

Daily Tasks

$45/hr

Saved

1/4
HUMAN POWERED
Insurance-Trained Experts
0

Tasks Completed This Week

Personal Lines

Quote requests
Policy renewals
COI issuance
Endorsements
COI IssuedQuote SentRenewal DoneClaim Filed

Explore Our Complete Suite

From insurance-trained virtual assistants to powerful AI tools — discover everything X Assure has to offer for your agency.

Testimonials

Trusted by Insurance Agencies

See what agency owners and managers say about working with X Assure (Formerly eDesk).

"Happy To Review X Assure"

"X Assure (Formerly eDesk) has been great for our agency. We're using two Virtual Assistant companies presently & we see a night and day difference between X Assure (Formerly eDesk) & the other company. Their end product is great. We're very pleased."
MO

Max Olson

Agency Owner, Olson Insurance Agency