150+
Team Members
At your service
50+
Agency Tasks
We handle daily
2
Countries
Global presence
8
AI Tools
Powerful automation
100%
Dedicated
To your success
Your Success Is Our Mission
Headquartered in Los Angeles with operations in India, we combine the reliability of local expertise with the scalability of a global workforce—all powered by cutting-edge AI.
Our insurance-trained Virtual Assistants are managed experts who work autonomously and require minimal guidance. Paired with our suite of 8 AI-powered tools—including document processing, policy comparison, gap analysis, and an AI Voice Receptionist—your agency gains the efficiency of automation with the reliability of human oversight.
Whether you need full-time VA support, AI tools to streamline workflows, or both, Xassure adapts to your needs. Our team brings years of experience and an unwavering commitment to your agency's success.
Secure & Compliant
Self-Managed VAs
8 AI Tools
Human + AI Power
"Focus on what matters most—we handle the rest."
What We Offer
Choose the perfect combination of human expertise and AI automation for your insurance agency or accounting practice.
From eDesk to Xassure
A strategic evolution to meet today's AI-driven insurance landscape
eDesk
- Traditional VA-only service model
- Brand confusion with eDesk (e-commerce CRM platform)
- Limited search visibility — prospects found the wrong company
- No AI-powered automation tools
Xassure
- Human + AI platform for insurance
- Unique brand identity — easy to find online
- Complete ecosystem: VAs + Voice + Books + 8 AI Tools
- Built for today's market dynamics
Teams Across 2 Countries
Local expertise combined with global talent to provide you with the best possible service.
United States
Los Angeles, CA
US-based management, supervision, and client success teams
India
Multiple Offices
Skilled insurance professionals with deep industry expertise
People + AI = Your Unfair Advantage
We don't just offer virtual assistants—we provide a complete ecosystem of AI-powered tools to supercharge your agency operations.
Expert Virtual Assistants
Dedicated insurance-trained VAs who integrate seamlessly into your team and require minimal guidance.
AI-Powered Tools
Cutting-edge AI solutions for document processing, quote comparison, policy analysis, and more.
AI Voice Receptionist
24/7 intelligent call handling that captures leads, processes FNOL, and never misses an opportunity.
Financial Intelligence
AI-powered bookkeeping that auto-categorizes transactions and answers financial questions in plain English.
Why Companies Like Yours Choose Xassure
Expert Insurance Support
Our team of seasoned insurance professionals offers comprehensive support from new business to policy servicing. With expertise in over 50 agency tasks, we deliver unparalleled service.
Hybrid Model for Optimal Efficiency
Combining US-based management and supervision with skilled global teams, we offer a cost-effective and efficient solution. Benefit from the best of both worlds: local expertise and global talent.
Scalable Solutions for Any Agency
Whether you're a well-established agency or just starting out, Xassure adapts to your needs. Our flexible solutions ensure you have the support you require, regardless of your agency's size or workload.
See Our Team In Action
Watch how our dedicated team delivers exceptional service to insurance agencies.
Our Operations Center in India
A glimpse into our world-class facility where dedicated professionals serve your agency.
Meet Our Founder
25+ years of outsourcing excellence building world-class global teams
Raghu Pokala
Psst... Raghu is pronounced just like ragù — the Italian sauce! 🍝 (And yes, I ❤️ Italian food! & LA)
25+ years building world-class teams for US companies across multiple industries. Originally from Vizag, India — moved to Los Angeles 30 years ago. Today, he bridges both worlds: leading from LA while X Assure's India headquarters operate from Vizag, now a major tech hub with $20B+ investments from Google, Meta & others.
Technology-Driven Outsourcing Professional
UCLA Anderson School of Management alumnus with 25+ years building world-class teams for US companies across multiple industries. Established India operations for 15+ major US companies — Patra, Chegg, Morrison Hershfield, Welch Foods & more.
Patra Corp — Set Up India Operations (2002-2004)
Gained deep insurance industry knowledge while setting up and managing the foundation of Patra Corp in India. Sold out Indian operation to Patra in 2004. That strong foundation has grown Patra to today's 4,000+ team and the top outsourcing provider in the insurance space.
eDesk — Built Through Trust (2010)
After a brief hiatus from Patra, founded eDesk in 2010. Grew the team to 100+ members with almost no marketing — purely through organic growth, referrals, and delivering exceptional results for insurance agencies.
X Assure — The Next Chapter (2026)
Rebranded eDesk to X Assure and launched on January 1, 2026. Reinvented for changing times with a Human + AI driven service model — combining dedicated Virtual Assistants with 8 purpose-built AI tools, backed by a 100% satisfaction guarantee.
25+
Years Outsourcing
20+
Years Insurance
100+
Clients Served
We hired Raghu and his company to work with us in establishing our business within India... Raghu delivered what he promised with both integrity and an enormous desire to provide the best customer support and service possible, all at a great value.
John Simson
Founder, Patra Corp
Building and implementing an offshore recruiting strategy was a unique opportunity to personally partner with Raghu... Together, his team and Technisource achieved the objective through the duration of our partnership.
Andrew Speer
Chief Operating Officer, Randstad Digital North America
I've worked with Raghu for over two years. Raghu is a dependable partner with upmost integrity. He delivers on his promises and has impeccable follow through.
Robert Angarita
Co-Founder & Co-CEO, BallerTV, Founder of Cramster (became Chegg)
Meet the People Behind Your Success
A dedicated team of professionals across 2 countries, committed to empowering your agency.
Leadership Team
Raghu Pokala
Los Angeles, CA
Founding partner of Patra Corp (India). 25+ years of outsourcing expertise, 20+ years dedicated to insurance.
Michael Trillion
Los Angeles, CA
Strategic advisor ensuring operational excellence across all teams.
Jamie Johnson
Los Angeles, CA
Leading our US-based client success and management operations.
India Team Managers
Rajesh Kumar
Hyderabad, India
Managing insurance operations and team development.
Raju Sharma
Bangalore, India
Overseeing VA training and quality assurance.
Sridhar Venkatesh
Chennai, India
Leading commercial lines operations team.
Operations Team
Our dedicated team of 50+ insurance professionals
Swarna
Sandeep
Ramya
Rajesh
Harika
Kalyana
Mohammed
Bingi
K.
TCS
Padmavathi
K
Namitha
Sampath
Sobha
Ponthapalli
Sarmistha
Pagadala
S.
Sandhya
Parimala
Dompaka
Pankhuri
Deepti
Kharemulla
Srijan
Bindu
Sridhar
Raparti
Siva
V
K
Srinivasa
Pampana
Pooja
Potnuru
Raavi
Dandu
Madireddi
Yerusu
Dolai
Reesu
Revathi
Polimeeru
Samuel
U
Ch.
Samavedam
G
GVS
Pasi
Kantubhukta
Gundra
Chandaka
Peethala
Sharleen
Sai
Ananya
Vikram
Priya
Arjun
Kavitha
Suresh
Meera
Aditya
Lakshmi
Naveen
Divya
Karthik
Sneha
Rahul
Anjali
Manoj
Swathi
Arun
Nisha
Venkat
Gayathri
Ganesh
Pallavi
Sanjay
Bhavana
Harish
Shreya
Ravi
Ashwin
Tanvi
Prakash
Sowmya
Dinesh
Keerthi
Varun
Aparna
Sunil
Madhavi
Kishore
Rekha
Srinivas
Jyothi
Preethi
Amit
Neha
Rohan
Poornima
Vijay
Suma
Raghu
Shilpa
Anil
Sunitha
Mohan
Lavanya
Prashanth
Mythili
Sudhir
Anusha
Chetan
Varsha
Santosh
Deepa
Mahesh
Rashmi
Girish
Sarita
Umesh
Pavithra
Naresh
Asha
Balaji
Geeta
Rakesh
Usha
Subramaniam
Hemalatha
Jagadish
Anitha
Ramesh
Saroja
Venkatesh
Padmini
Sathish
Vani
Murali
Janaki
Gopal
Shobha
Nagaraj
Kamala
Shankar
Vijayalakshmi
Prabhakar
Saraswathi
Chandramohan
Rajalakshmi
Gopinath
Bhagyalakshmi
Venkata
Indira
Bhaskar
Mangala
+ Many more dedicated professionals across our global offices
Our Promise to You
Partner with Xassure and gain access to a network of skilled professionals who are as dedicated to your success as you are. Our goal is to provide you with the virtual support you need to thrive, offering efficiency, scalability, and peace of mind so you can focus on what matters most.
Trusted by Insurance Agencies
See what agency owners and managers say about working with X Assure (Formerly eDesk).
"Happy To Review X Assure"
"X Assure (Formerly eDesk) has been great for our agency. We're using two Virtual Assistant companies presently & we see a night and day difference between X Assure (Formerly eDesk) & the other company. Their end product is great. We're very pleased."
Max Olson
Agency Owner, Olson Insurance Agency